Your website needs live chat. Not a bloated platform, not a 47-step onboarding wizard, not "AI" that just matches keywords. Just real hybrid live chat — AI that handles the routine, humans who handle the rest. Done.
Nine features that actually matter for running effective customer chat. Click any to see the details.
The AI doesn't guess — it retrieves. Upload your documents, FAQs, product pages, or give it URLs to crawl. When a visitor asks a question, the RAG engine searches your knowledge base and generates a response grounded in your real information.
Build conditional automations without code. Route, tag, escalate, and resolve conversations based on visitor behaviour, message content, time of day, or custom conditions.
Sales, Support, Billing, Technical, VIP — create unlimited departments and let AI route each conversation to the right team automatically. No more misrouted chats.
When the AI reaches its limits, it doesn't freeze or loop. It hands the conversation to a real agent with complete context — chat history, AI notes, visitor data. The customer never notices the switch.
Even with a human in the loop, AI accelerates response times by drafting suggested replies based on the conversation context and your knowledge base. Agents review, edit, and send — faster and more consistently.
Running chat on multiple websites? Manage them all from one unified dashboard. Each site gets its own knowledge base, branding, departments, and analytics — centralised under one login.
Track everything: chat volume, response times, resolution rates, AI accuracy, agent performance, and visitor behaviour. A live dashboard that turns raw data into actionable insight.
Match the widget to your brand. Colours, position, greeting messages, avatar, language — everything is configurable so the chat feels native to your site, not like a third-party bolt-on.
Data encrypted in transit and at rest. Hosted on UK infrastructure. Configurable retention policies. Designed with GDPR compliance in mind — because your customers' data privacy is non-negotiable.
No consultants. No week-long onboarding. No "let's schedule a demo." You sign up and you're done.
Create your account, copy the one-line JavaScript snippet, and paste it into your website. WordPress, Shopify, Squarespace, custom code — anything that loads HTML.
Upload documents, paste FAQ content, or point the system at URLs to crawl. The AI indexes your data and starts using it to answer visitor questions accurately.
AI handles incoming chats instantly. Configure departments, set routing rules, and let human agents focus on the conversations that actually need a human touch.
For the detail-oriented: here's what powers every conversation and why it's different from a basic chatbot.
Retrieval-Augmented Generation is how the AI avoids making things up. Instead of generating responses from thin air, it searches your uploaded knowledge — documents, product specs, help articles, FAQ pairs — and builds answers grounded in real facts.
The result: visitors get accurate, on-brand answers in seconds. Agents get AI suggestions backed by source material they can verify. And you never have to worry about the AI confidently stating something false.
Build powerful conditional flows that trigger based on what visitors do, what they say, when they say it, and where they are. Route, escalate, tag, notify — all automatically, all without writing a single line of code.
Every team handles different things. Department routing ensures the right conversation goes to the right people — automatically, every time. No manual triage, no misrouted chats, no frustrated customers.
Every plan includes the full hybrid AI engine. The difference is scale and advanced features.
For solo operators and small websites getting started with intelligent live chat.
For growing businesses that need advanced automation, unlimited departments, and multi-site management.
Enterprise deployment with dedicated infra, custom integrations, SLA guarantees, and white-glove onboarding.
Data stored on UK servers. No overseas transfers, no data surprises.
TLS in transit, AES at rest. Conversations stay private.
Fast enough that visitors engage without ever realising it's AI.
AI never clocks off. After hours, weekends, holidays — always on.
Free account. No credit card. 30 seconds. Paste one snippet on your site and you've got hybrid AI live chat.
The questions people actually ask before signing up.
Every minute without intelligent live chat is revenue walking out the door. Five minutes from now, that's fixed.
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